HL HelpDesk provides independent technical assistance for users of HighLevel, including troubleshooting, implementation, training, and ongoing support. We are operated by TBM Group LLC and are not affiliated with, endorsed by, or sponsored by HighLevel's official support organization. HighLevel is a trademark of its respective owner.

Each Rescue is a 60-minute private expert session focused on one primary technical challenge, with actionable next steps and a written recap. Tiers reflect scheduling urgency and convenience — Standard ($197), Priority ($297), Rapid ($397), and After-Hours ($497) — and do not guarantee resolution. After-Hours coverage does not automatically guarantee a 60-minute start. We do not charge for a session that cannot be confirmed.

Implementation projects require a defined scope, an approved proposal, and an agreed payment arrangement before work begins. Pricing starts at $997 and is finalized in the proposal. Submitting an application does not constitute a charge or a binding agreement.

The Agency Technical Partner service provides up to 10 agreed technical service hours monthly, with defined support windows and consistent professional assistance. We do not advertise unlimited support or guaranteed 24/7 coverage. Recurring billing is activated only after qualification, a signed agreement, and onboarding — not from application submission.

We work within your existing HighLevel environment. You are responsible for maintaining appropriate access, backups, and consents for your own account and contacts. We do not modify unrelated operations, customer automations, DND settings, consent safeguards, or subscriptions without your direction.

Live calendar availability is driven by configured booking calendars. Priority and Rapid Rescue only present slots that satisfy their respective response windows. If no qualifying opening exists, we present an honest unavailable state and offer an alternative rather than fabricating availability.

Expert guidance is provided in good faith based on the information and access available. Outcomes depend on factors outside our control, including your account configuration and platform changes. We are not liable for platform-level issues originating with HighLevel or third-party integrations.

Questions about these terms? Reach us through the Contact page before booking if anything is unclear.