We're the team agencies call when the tech won't behave.
HL HelpDesk is an independent technical service from TBM Group LLC — built for businesses, freelancers, consultants, and agencies running on HighLevel who need a real expert, on demand.
Built by operators, for operators.
We run TBM360 — a real SaaS operation on HighLevel. We kept watching agencies hire generalist freelancers for problems that needed HighLevel specialists, then wait days for answers that didn't fit. So we built the service we wished existed: fast, specialized, hands-on, and honest about what it is and isn't.
We work inside your existing HighLevel environment. No migration. No platform upsell. Just the technical help you actually needed.
Cassie
LevelUp 2026 Speaker
Speaking October 29. On the main stage — a real invitation, on a real date.
Dre
HighLevel Certified Administrator
Verified administrator credential — earned, not self-awarded.
TBM Group LLC
SaaSpreneur Gold Award Winner
Recognized for excellence in SaaS operations and agency technology.
TBM360
Operated by TBM Group LLC
We don't just advise on the platform — we operate one of our own.
Independent
Not HighLevel's official support. Unbiased guidance, with no incentive to sell you a platform.
Specialized
HighLevel is the entire focus — workflows, pipelines, funnels, AI, calendars, payments, the lot.
Hands-on
A real person in your account, doing the work alongside you — not a knowledge-base article.