HL HelpDesk is an independent technical service operated by TBM Group LLC ("we," "us"). We provide independent HighLevel technical assistance to businesses, freelancers, consultants, and agencies. We are not affiliated with, endorsed by, or sponsored by HighLevel's official support organization.

When you contact us, book a session, or submit an application, we collect the information you provide: your name, email, business details, and the technical context you share. If you complete a purchase, payment is processed by our payment processor and we receive transaction confirmation — not your full card details.

To respond to your requests, schedule and deliver sessions, prepare proposals, and provide ongoing support. We may use contact details to send service-related communications. We do not sell your personal information.

Submissions and bookings are intended to route through the TBM360 environment and our connected payment and calendar integrations. Until a given integration is configured, related data is held locally and not transmitted to an external system.

You may request access to, correction of, or deletion of your personal information by contacting us. Some data may be retained as required for legitimate business or legal record-keeping.

Questions about this policy or your data? Reach us through the Contact page and we'll respond.